The impact of the COVID-19 pandemic on our everyday lives is extraordinary and we appreciate how difficult it must be for many of our policyholders.

We want to reassure all of our policyholders that we are here to support you and, despite the impact this pandemic has had on the global economy, whether you are a pensioner receiving your pension or a policyholder with a pension due when you retire, the benefits we have promised to pay you now and in the future will not be impacted. Rothesay is purpose built to protect pensions, and we remain dedicated to keeping your pension secure.

 

Customer service

We remain committed to providing the excellent customer service that you expect from us. However, there may be occasions when we take a little longer than usual to respond to your letter or email, or to answer your call, but please do bear with us.

Contacting us

You can contact us using the usual contact details. If you do not have these to hand, please use our Contact page. To help us to deal with any queries or requests you may have as quickly as possible, please email us rather than posting a letter. Please ensure you include your name, policy number(s) and a contact telephone number.

Thinking of transferring to another pension arrangement?

The Pensions Regulator, The Financial Conduct Authority and The Pension and Money Service are asking pension members who are considering transferring their pension to be especially careful in these times of financial uncertainty. They have issued a letter which provides helpful guidance relevant to your benefits with us and any other pension benefits you may have. Please note that some of the information in the letter is only applicable to members of company pension schemes, in particular the information on the Pension Protection Fund. As a reminder, your policy with us provides “defined benefit” pension benefits.

 Read the letter

Please avoid the scammers

Sadly, scams are on the rise at the moment and many victims are being contacted by sophisticated fraudsters specifically regarding their pensions, bank accounts and security details. If anyone contacts you out of the blue about your pension, there is a high chance that it is a scam - do not give them your details.

To learn how to protect yourself from pension scams visit The Financial Conduct Authority’s website:

fca.org.uk/scamsmart

Age UK, the leading charity for older people, has produced an ‘Avoiding scams’ leaflet which you may also find helpful. Please click on the following link to open the guide:

Avoiding scams - smart ways to protect yourself