Welcome. We are the UK’s largest pensions insurance specialist, and are delighted to be securing your pension.
If you are deaf or hard of hearing and prefer using the British Sign Language (BSL) you can use this free service to call us with queries or requests regarding your Rothesay policy.
Click the link below to find out more and/or use the service.
Information for our policyholders who transferred from The Prudential Assurance Company (PAC)
Links to other pages you may find useful during this cost of living crisis
If you do not have the contact details to hand of the Rothesay team administering your policy, please type your previous scheme or insurer in the search bar below.
Examples of 'previous schemes/insurers' include AEGON/Scottish Equitable, GEC 1972 Pension Plan (telent), Lehman Brothers Pension Scheme, The ASDA Group Pension Scheme, Prudential/PAC and Zurich.
Please try to use the search function above, but you can use the forms below if you can't find the contact details you need.
General enquiries - policyholders
If you cannot find the contact details for the team administering your policy using the search function provided, please complete the form below for general enquiries. If you are notifying us of a death, please use the death notification form.
We are sorry for your loss.
Please try to find the contact details for the team administering the policy using the search function provided. If you cannot do so, please enter as many of the data items below as you can and ensure you include the following in the "enquiry box":
- Date of death
- Spouse's/civil partner's name (if applicable)
- The contact name and details of the person we should be contacting
Please keep in touch
Whenever your contact details change please let us know.
Be alert to scams
Get prepared to spot and protect yourself from sophisticated scams.
How we look after you
We're dedicated to protecting your pension, and take pride in delivering an excellent customer service.
Unfortunately, things may not always go smoothly. For those times, we ensure that all complaints are handled thoroughly and fairly - see the link below for details of our process and how to contact the Financial Ombudsman Service.
How we keep your pension safe and secure
Further protection from the FSCS
As a policyholder, you are also protected by the Financial Services Compensation Scheme (FSCS). Under current legislation, in the unlikely event that we are unable to pay your benefits you'll receive the full value of your pension from the FSCS. Please note, the rules of the FSCS may change in the future.
Beware of scams
Click here for guidance and information on how to avoid being scammed