Welcome. We are the UK’s largest pensions insurance specialist, and are delighted to be securing your pension.

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If you are deaf or hard of hearing and prefer using the British Sign Language (BSL) you can use this free service to call us with queries or requests regarding your Rothesay policy.

Click the link below to find out more and/or use the service.



Information for our policyholders who transferred from The Prudential Assurance Company (PAC)

General enquires

If you cannot find the contact details for the team administering your policy using the search function provided, please complete the form below for general enquiries. If you are notifying us of a death, please use the death notification form.

About you

About the policyholder

Death notification

We are sorry for your loss.

Please try to find the contact details for the team administering the policy using the search function provided. If you cannot do so, please enter as many of the data items below as you can and ensure you include the following in the "enquiry box":

  • Date of death
  • Spouse's/civil partner's name (if applicable)
  • The contact name and details of the person we should be contacting

About you

About the policyholder

Please keep in touch

Whenever your contact details change please let us know.

Be alert to scams

Get prepared to spot and protect yourself from sophisticated scams.

Avoiding scams


How we look after you

We're dedicated to protecting your pension, and take pride in delivering an excellent customer service.

Our service commitment


Unfortunately, things may not always go smoothly. For those times, we ensure that all complaints are handled thoroughly and fairly - see the link below for details of our process and how to contact the Financial Ombudsman Service.

Making a complaint