Welcome. We are the UK’s largest pensions insurance specialist, and are delighted to be securing your pension.
Contacting us
If you do not have the contact details to hand of the Rothesay team administering your policy, please type your previous scheme or insurer in the search bar below.
Examples of 'previous schemes/insurers' include AEGON/Scottish Equitable, GEC 1972 Pension Plan (telent), Lehman Brothers Pension Scheme, The ASDA Group Pension Scheme, Prudential/PAC and Zurich.
Please try to use the search function above, but you can use the forms below if you can't find the contact details you need.
General enquires
If you cannot find the contact details for the team administering your policy using the search function provided, please complete the form below for general enquiries. If you are notifying us of a death, please use the death notification form.
Death notification
We are sorry for your loss.
Please try to find the contact details for the team administering the policy using the search function provided. If you cannot do so, please enter as many of the data items below as you can and ensure you include the following in the "enquiry box":
- Date of death
- Spouse's/civil partner's name (if applicable)
- The contact name and details of the person we should be contacting
Please keep in touch
Whenever your contact details change please let us know.
Further information regarding your pensions
Be alert to pension scams
Get prepared to spot and protect yourself from sophisticated pension scams.
'How to spot a pension scam' from MoneyHelper
You may also find the following video produced by a creative agency called Quietroom helpful:
How we look after you
We're dedicated to protecting your pension, and take pride in delivering an excellent customer service.
Unfortunately, things may not always go smoothly. For those times, we ensure that all complaints are handled thoroughly and fairly - see the link below for details of our process and how to contact the Financial Ombudsman Service.
How we keep your pension safe and secure
Our response to COVID-19
We’re designed to protect pensions even through the most difficult times. The COVID-19 pandemic has affected every element of life but our solvency has remained strong throughout – every pension is as secure now as it was before.
We continue to pay our policyholders on time and remain committed to providing the excellent customer service that you expect from us.
Don't let a scammer enjoy your retirement!
Find out how pension scams work, how to avoid them and what to do if you suspect a scam - see below for some helpful links.