Making preparations

Benefits payable on your death

Your spouse, civil partner or other dependants may be eligible to receive benefits on your death.

Please check your policy document for details.

Your Expression of Wish form

This tells us who you would like to receive the lump sum payable when you die, if applicable.

Please make sure we always have an up-to-date Expression of Wish form for you. 

Download a new form

When a policyholder dies

It is helpful if we are notified as soon as possible, so that we can provide guidance on next steps, and let you know about any lump sum or dependants' pensions that may be payable.

Whoever is notifying us should use the contact details on any of our letters. If you are not sure of the right details to use, please find them using the link below.

Find contact details

Death Notification Service

We were one of the first insurance companies to become a member of the Death Notification Service (DNS). This free service is intended to help make the notification process as easy as possible at this difficult and emotional time.

We prefer to be notified directly about the death of one of our policyholders. You can use the DNS to inform all the other relevant financial institutions who are members.

  Read the leaflet

  Watch the video

Use the service

Guidance available


There is lots of helpful advice in the 'Death and bereavement' section of MoneyHelper's website.

Get guidance from MoneyHelper


Age UK

The death of someone close to us can be one of the hardest things we ever have to deal with.

Read Age UK's bereavement guide

Sadly, scammers can prey on those who have recently suffered a bereavement

Read Age UK's guide about avoiding scams

Tax Help

Tax Help has produced a guide regarding Tax at Bereavement which provides a checklist and reminder of things to do with tax when dealing with bereavement.

Read Tax Help's guide