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Last updated on 19th February 2026

Policyholder enquiry form

Please use this form for general enquiries regarding individual policies. If you are notifying us of a death please go to our death notification page.

About you

About the policyholder

Making a complaint

Although we strive to provide excellent service, unfortunately things may not always go smoothly. For those times, we ensure that all complaints are handled thoroughly and fairly.

Please click below for details of our process and how to contact the Financial Ombudsman Service.

Making a complaint