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Last updated on 5th March 2026

Policyholder enquiry form

Please use this form for general enquiries regarding individual policies. If you are notifying us of a death please go to our death notification page.

About you

About the policyholder

How we approach accessibility

For information on the different ways we can communicate with you, please click on the link below.

How we approach accessibility

To complete our online form to tell us how we can communicate with you in a way that suits your needs, please click on the link below.

Communicating with you in a way that suits your needs

Making a complaint

Although we strive to provide excellent service, unfortunately things may not always go smoothly. For those times, we ensure that all complaints are handled thoroughly and fairly.

Please click below for details of our process and how to contact the Financial Ombudsman Service.

Making a complaint