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We will pay your regular pension payment directly into your bank account for the rest of your life.

Your pension payments

The date your pension is paid and the frequency of the payments are fixed and cannot be changed. If your pay date falls on a weekend or bank holiday, your payment should be credited to your account on the previous working day.

If you are overseas, there may be a short delay in receiving your payments on your payment date due to international banking systems.

Pension increases

For information regarding how your pension may increase each year in payment, please click on the link below.

Pension increases Q&A



We will send you one if your pension payments (after tax) change by more than £5.


Each year you will be able to access your P60 online shortly after the end of the tax year.


Policyholders sometimes ask if they can cash-in their pension, meaning surrender their right to future pension payments in exchange for a one-off lump sum.

If you are already receiving regular pension payments you do not have the right to cash-in.

Benefits payable after you die

Your spouse, civil partner or other dependants may be eligible to receive benefits on your death. Please check your policy document for details.

Keep in touch

You can contact us at any time.

Please make sure you keep us up to date with your personal details especially your contact address, email and telephone number(s).

Changes to your circumstances

For guidance on what to do if your circumstances change please click on the link below.

If your circumstances change