Policyholders and their dependants, representatives and financial advisers
To notify us of a death
Please click on the link below.
Death notification page
For anything else
Please enter the previous scheme or insurer in the search bar below. This can be found on the original policy documentation or on correspondence from us.
Examples of previous schemes include: GEC 1972 Pension Plan (telent), Lehman Brothers Pension Scheme, The ASDA Group Pension Scheme.
Examples of previous insurers include: AEGON/Scottish Equitable, Prudential/PAC, Zurich/Allied Dunbar/Eagle Star.
Please try to use the search function above, but you can use the form below if you are unable to find the contact details you need.
Service for the deaf and hard of hearing
If you are deaf or hard of hearing and prefer using the British Sign Language (BSL), you can use this free service to call us with queries or requests regarding your Rothesay policy.
Click the link below to find out more.
General enquiries
Please use this form for general enquiries regarding individual policies. If you are notifying us of a death please go to our death notification page.
Scheme members
We protect pension schemes financially before their members become our policyholders. Until we have issued you with your own individual policy, you remain a member of your scheme and your pension will continue to be administered by the scheme's administrators.
Can’t find your pension scheme?
Scheme members' enquiries
If you cannot find your pension scheme in using the search function please complete this form.
Employers, pension trustees and their advisers
Please note, if you are advising an individual about their own pension policy you should use the contact details under the heading 'Policyholders and their dependants, representatives and financial advisers' at the top of the Contact page.
If you are interested in reducing risk for a pension scheme please contact:
Sammy Cooper-Smith (sammy.cooper-smith@rothesay.com)
or
Tom Seecharan (tom.seecharan@rothesay.com)
Switchboard: +44 (0)20 7770 5300
Alternatively you can complete the form below.
Investors
If you are a corporate investor please contact us by:
Email: investors@rothesay.com
Telephone: +44 (0)20 7770 5300
Calls will be charged at your normal provider's rate
You can also contact us by completing the form below.
Journalists
Our media contacts are:
- Rothesay: Anthony Marlowe, Head of Communications & Public Affairs
+44 (0)7912 550184 or anthony.marlowe@rothesay.com - Temple Bar Advisory: Alex Child-Villiers +44 (0)7795 425580, Will Barker +44 (0)7827 960151 or
Sam Livingstone +44 (0)7769 655437 or rothesay@templebaradvisory.com
Alternatively , you can complete the form below.
Leaseholders
If you are a leaseholder please contact us by:
Email: loan-agent@rothesay.com
Telephone: +44 (0)20 7770 5300
Calls will be charged at your normal provider's rate
You can also contact us by completing the form below.
LT Mortgage Financing Limited enquiries
LT Mortgage Financing Limited is a wholly owned subsidiary of Rothesay Life Plc ("Rothesay").
Frequently asked questions
Can you provide me with information about my equity release mortgage?
We do not directly manage or administer equity release mortgages. Please contact your mortgage provider for further information about your mortgage.
LT Mortgage Financing Limited hold a restriction or charge on a property. How will this be lifted?
You may see a restriction in favour of LT Mortgage Financing Limited on the HM Land Registry Register of Title, this pertains to a lifetime mortgage between the customer, as detailed as proprietor in section A, and the mortgage lender, as detailed as the Registered Charge Holder in section C.
Upon full redemption of the mortgage the Registered Charge Holder will arrange, on our behalf, for the restriction in favour of LT Mortgage Financing Limited to be lifted at the Land Registry. Additional written confirmation from LT Mortgage Financing Limited should not be a requirement for HM Land Registry.
How do I obtain confirmation on the outstanding loan balance for an equity release mortgage?
The mortgage lender is detailed as the Registered Charge Holder in section C on the HM Land Registry Register of Title. Please contact the mortgage lender for a copy of the redemption statement.
Contact details
If you have any further queries for LT Mortgage Financing Limited please contact us by:
Email: enquiries@ltmortgagefinancing.com
Telephone: +44 (0)20 7770 5300
You can also contact us by completing the form below.
Other enquiries
If your enquiry is in connection with an individual pension policy, or a scheme member's pension, please do NOT use this form. Instead please use the contact details or form in sections for policyholders, their dependants and representatives or scheme members at the top of this page.
For enquiries that do not fall under any of the other sections on the Contact page, you can contact us:
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By telephone: +44 (0)20 7770 5300 (Calls will be charged at your normal provider's rate)
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By email: rothesayenquiries@rothesay.com
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By post: Rothesay, The Post Building, 100 Museum Street, London WC1A 1PB
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By completing the form below.