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General enquiries

Please use this form for general enquiries regarding individual policies. If you are notifying us of a death please go to our death notification page.

About you

About the policyholder

Scheme members

We protect pension schemes financially before their members become our policyholders. Until we have issued you with your own individual policy, you remain a member of your scheme and your pension will continue to be administered by the scheme's administrators.

Can’t find your pension scheme?

Scheme members' enquiries

Scheme members' enquiries

If you cannot find your pension scheme in using the search  function please complete this form.

About you

About the scheme member

Employers, pension trustees and their advisers

Please note, if you are advising an individual about their own pension policy  you should use the contact details under the heading 'Policyholders and their dependants, representatives and financial advisers' at the top of the Contact page.

If you are interested in reducing risk for a pension scheme please contact:

Roisin O'Shea

roisin.oshea@rothesay.com

Or

Simon Bramwell

simon.bramwell@rothesay.com

Alternatively you can complete the form below.

Investors

If you are a corporate investor please contact us by:

Email: investors@rothesay.com

Telephone: +44 (0)20 7770 5300

Calls will be charged at your normal provider's rate

You can also contact us by completing the form below.

Journalists

Our media contacts are:

  • Rothesay: Anthony Marlowe, Head of Communications & Public Affairs
    +44 (0)7912 550184 or anthony.marlowe@rothesay.com
  • Temple Bar Advisory: Alex Child-Villiers +44 (0)7795 425580 or
    Sam Livingstone +44 (0)7769 655437 or rothesay@templebaradvisory.com

Alternatively , you can complete the form below.

Leaseholders

If you are a leaseholder please contact us by:

Email: loan-agent@rothesay.com

Telephone: +44 (0)20 7770 5300

Calls will be charged at your normal provider's rate

You can also contact us by completing the form below.

LT Mortgage Financing Limited enquiries

LT Mortgage Financing Limited is a wholly owned subsidiary of Rothesay Life Plc ("Rothesay").

Frequently asked questions

Can you provide me with information about my equity release mortgage?

We do not directly manage or administer equity release mortgages. Please contact your mortgage provider for further information about your mortgage.

LT Mortgage Financing Limited hold a restriction or charge on a property. How will this be lifted?

You may see a restriction in favour of LT Mortgage Financing Limited on the HM Land Registry Register of Title, this pertains to a lifetime mortgage between the customer, as detailed as proprietor in section A, and the mortgage lender, as detailed as the Registered Charge Holder in section C.

Upon full redemption of the mortgage the Registered Charge Holder will arrange, on our behalf, for the restriction in favour of LT Mortgage Financing Limited to be lifted at the Land Registry. Additional written confirmation from LT Mortgage Financing Limited should not be a requirement for HM Land Registry.

How do I obtain confirmation on the outstanding loan balance for an equity release mortgage?

The mortgage lender is detailed as the Registered Charge Holder in section C on the HM Land Registry Register of Title. Please contact the mortgage lender for a copy of the redemption statement.

Contact details

If you have any further queries for LT Mortgage Financing Limited please email enquiries@ltmortgagefinancing.com

 

You can also contact us by completing the form below.

Other enquiries

If your enquiry is in connection with an individual pension policy, or a scheme member's pension, please do NOT use this form. Instead please use the contact details or form in sections for policyholders, their dependants and representatives or scheme members at the top of this page.

 

For enquiries that do not fall under any of the other sections on the Contact page, you can contact us:

  • By telephone: +44 (0)20 7770 5300 (Calls will be charged at your normal provider's rate)
  • By email: rothesayenquiries@rothesay.com
  • By post: Rothesay, The Post Building, 100 Museum Street, London WC1A 1PB
  • By completing the form below.