If you are deaf or hard of hearing and use the British Sign Language (BSL), you can call us via SignVideo whenever you have a question or request regarding your Rothesay policy.

SignVideo is a Video Relay service that connects you to fully qualified, registered NRCPD (National Register of Communication Professionals working with Deaf and Deafblind People) interpreters who will relay your conversation with a member of our customer service team.
There is no cost to using this service to contact Rothesay.

  • An introduction to SignVideo

    If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works.

If you would like to contact us via VideoSign

You will need to set up your system before you use SignVideo for the first time. Please scroll down to the bottom of this page for information on what you need you do.

Once you are set up

Please note, it is important that you use the right link so that you contact the Rothesay team looking after your policy.

If your policy transferred from The Prudential Assurance Company in December 2021 you should use Prudential's link to SignVideo while they continue to administer your policy on our behalf:

www.pru.co.uk/contact-us/signvideo

Other policyholders

If you know the contact address for your Rothesay policy, please click the box with that address to contact us using SignVideo. Otherwise please use the search function provided below.

 

Setting up your system to use SignVideo

Before you start, check that your system is up to date. The service will work as long as your system meets these minimum requirements:
  • Devices: IOS app, Android app, PC, or Apple Mac
  • Microsoft Edge, Chrome or Firefox (for Windows), Safari for Mac
  • Webcam (plugged in or built in)
  • Excellent internet speed - For the best experience with SignVideo, we advise having a minimum 2mbps upload and download internet speed.
If this is your first time using SignVideo, you’ll need to download a ‘Live plug-in’. You’ll only need to do this once and this will make sure that the video quality is good and your calls are secure.

If you’re having trouble setting this up, you can:

customerservice.signvideo.net