Our policyholders come first. We pride ourselves in our excellent customer service – this is reflected in our service levels and the feedback we receive from our policyholders.
* Source: our 2019 Annual Report
Striving for excellence
Not only do we ensure that all of our processes follow the 'Treating Customers Fairly' principles, we seek to exceed the standards and guidelines set out by the Financial Conduct Authority, The Pensions Regulator and the Association of British Insurers
We are members of the Institute of Customer Service, an independent, professional body for customer service.
We were the first insurance company to be accredited by PASA. We are extremely proud to have been awarded their Gold Standard.
PASA (Pensions Administration Standards Association) is an independent body dedicated to driving up standards in pension administration.
Your service has been exemplary over all the years for which I thank you.A Rothesay policyholder
You couldn't be more helpful, I am very satisfied with your service.A Rothesay policyholder
Your service is excellent, keep up the good work!A Rothesay policyholder
Without a doubt a first class service. Very polite and helpful on the telephone.A Rothesay policyholder